Welcome to PouchRepublic.com, your go-to online store for nicotine pouches. Before you dive in, we want to lay everything out clearly so you know exactly how things work around here. By shopping with us, you’re agreeing to these Terms and Conditions, so take a moment to read through them. We’ve kept it simple and straightforward for you.
1. Who We Are
We’re Pouch Republic, an online retailer specialising in nicotine pouches. Our goal is to provide you with premium products and stellar service. If you’ve got any questions, hit us up at sales@pouchrepublic.com. We’re here to help.
2. Using Our Website
- You need to be 18 or older to shop with us.
- The products we sell are for personal use only. Reselling is a no-go.
- By placing an order, you confirm that you’re legally allowed to purchase nicotine products in your country.
- It’s your responsibility to keep your account details safe. Don’t share your login info with anyone.
3. Ordering Products
How to Place an Order
- Add your favourite nicotine pouches to your basket.
- Check your order details carefully before hitting “Confirm Order”.
- You’ll get an email confirmation right after placing your order. Didn’t get it? Check your spam folder or reach out to us.
Cancelling or Changing an Order
- Changed your mind? Let us know ASAP. If your order hasn’t shipped yet, we’ll sort it out.
- Once it’s shipped, cancellation isn’t possible. You can still return the product under our return policy (see Section 6).
4. Payment
We accept the following payment methods:
- Bitcoin
- Revolut
- Bank Transfer
All payments are secure and encrypted. Your payment details are safe with us.
Pricing
- Prices include VAT and any other applicable taxes.
- Shipping costs are calculated at checkout and vary depending on your location.
- Discounts and promotions can’t be combined unless we say so.
5. Shipping & Delivery
Where We Ship
- We currently deliver within the EU and selected other countries. Check our shipping page for the latest updates.
Delivery Times
- Orders are typically processed within 24-48 hours (excluding weekends and public holidays).
- Standard delivery takes 3-7 business days, depending on your location.
Tracking Your Order
- Once shipped, you’ll get a tracking number to keep an eye on your package.
Delivery Issues
- Didn’t get your package? Contact us within 14 days of the expected delivery date.
- If your package is damaged, let us know right away. Take photos and email them to sales@pouchrepublic.com.
6. Returns & Refunds
When You Can Return
- Returns are accepted within 14 days of receiving your order.
- Items must be unopened and in their original packaging. For hygiene reasons, we can’t accept used products.
How to Return
- Email us at sales@pouchrepublic.com with your order details.
- You’re responsible for return shipping costs unless the item was faulty.
Refund Process
- Once we get your return, we’ll process your refund within 7 business days.
- Refunds go back to your original payment method.
7. Legal Stuff
Product Use
- Nicotine pouches are meant for adults. Keep them out of reach of kids and pets.
- We’re not responsible for how you use the products. Always follow the instructions provided.
Liability
- We’re not liable for delays caused by events outside our control, like customs issues or courier delays.
- If a product is defective, our liability is limited to the product’s cost.
Governing Law
- These terms are governed by UK law. Any disputes will be handled by UK courts.
8. Account Termination
We reserve the right to cancel your account if:
- You violate these Terms and Conditions.
- We suspect fraudulent activity.
9. FAQs
Can I Buy Nicotine Pouches If I’m Under 18?
Nope. You must be at least 18 to shop with us.
Do You Ship to My Country?
Check our shipping page for the full list of countries we deliver to.
What If My Package Is Late?
Reach out to us at support@pouchrepublic.com. We’ll track it down for you.
Can I Combine Discounts?
Unfortunately, discounts can’t be combined unless we state otherwise.
We hope this clears up any questions you have. Still unsure about something? Drop us an email at sales@pouchrepublic.com. We’re here to make your shopping experience smooth and hassle-free.
Thanks for choosing Pouch Republic!